Privacy Policy

Dock Marketing & IT Solutions ("we," "our," or "us") operates as a multi-division B2B solutions provider in India. This Privacy Policy details how we collect, process, secure, and disclose personal and corporate data collected through our website, interest submission forms, custom WhatsApp API portals, and enterprise hardware system integrations.

1. Information We Collect

Depending on how you interact with our multi-page portals, we may collect the following classes of data:

• Contact & Business Details — Name, corporate email address, business phone number, and selected pillar interests (Marketing, SaaS, or IT Systems) supplied via our adaptive forms.
• System Configurations — Workload preferences, brand choices (Dell, HP, Lenovo, Acer), and calculated hardware configurations generated on our calculator tools.
• Software Data — Message details and chatbot metadata utilized inside sandbox simulator runs or during active SaaS CRM subscription setups.
• Technical Diagnostics — IP addresses, browser types, cookies, and device telemetry to ensure responsive styling rendering and preloader speeds.

2. How We Use Your Data

We process client information solely for lawful business operations, including:

• Providing marketing strategy quotes and verifying PR agency placements.
• Configuring and demonstrating custom WhatsApp Business API auto-bot workflows.
• Fulfilling and deploying certified workstation configurations from manufacturer partners.
• Complying with statutory tax reporting, invoice auditing under Indian GST rules, and resolving service-level disputes.

3. Data Protection & Security

To safeguard your information, we enforce strict security protocols, including multi-factor access authentication, secure sockets layer (SSL) encryption for form transfers, firewall protection for server blades, and limited database credentials. We do not store financial payment information on our servers; all transaction activities are routed via PCI-DSS compliant billing gateways.

4. Data Sharing & OEM Registrations

We respect corporate privacy and do not sell, rent, or lease your lists to third parties. We may disclose data only under the following conditions:

• OEM Partners — Sourcing custom Dell, HP, Lenovo, or Acer workstations requires registering corporate warranty details, client entity locations, and quantities directly with manufacturer databases.
• Meta/WhatsApp API — Deploying auto-bot channels requires transferring communication profiles to Meta platforms in compliance with WhatsApp Business guidelines.
• Legal Mandate — If required by law under the Indian Information Technology Act, 2000, or in response to a valid court order.

5. Your Rights under Indian DPDP Act

In accordance with the Digital Personal Data Protection (DPDP) Act of India, clients and users hold the following rights regarding their data:

• The right to request summaries of the personal information we process.
• The right to correct inaccurate or incomplete profiles.
• The right to withdraw consent and request data erasure.
• The right to nominate a representative to exercise rights on your behalf.

To submit a data access or deletion query, please email our security officer at the contact address listed below.

6. Cookies & Site Analytics

Our website utilizes local storage cookies to remember configuration inputs (such as your chosen IT hardware brand or active form interest). You can configure your browser to reject cookies, though doing so may disable automatic settings reloading.

7. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our data protection methods.

8. Contact Information

For data queries, consent withdrawal, or general compliance questions, please reach out to us:

• Email: dockmarketing1@gmail.com
• Phone: 8727962100
• Address: India